University Policies

UM Policies_06.2022
Confidentiality and Privacy Policy

It is the University’s intent to carefully follow the rules applicable under the Family Education Rights and Privacy Act. It is UM’s intent to protect the privacy of student financial, academic and other school records. The University will not release such information to any individual without having first received the student’s written request to do so, or unless otherwise required by law.

Cancel or Withdraw & Refund Policy

Continuing Education Tuition

The tuition varies depending on each course. The fee usually is based on the duration of course.

Continuing Education Refund and Cancellation Policy

Under normal circumstances, no refund will be granted after the student registers for a course. Students are advised to communicate with the University ( In the case of an altered or canceled course, all students will be notified immediately by email sent to the email address used by the student at time of registration. The email will also include instructions for requesting a refund.

Academic Programs

Students have the right to cancel and obtain a refund of monies paid through the first week of instruction or seven (7) calendar days after enrollment, whichever is later. Students have the right to a full refund if the student cancels this agreement by submitting written notice via email or mail prior to close of business on Monday of the second week of the session. The written notice should clearly state the student’s name, student ID, and reason for the cancellation. Once the refund has been approved, a refund check will be mailed to the student’s address on record. Students will receive the refund within 30 days of cancellation.


Sample Refund Calculation

One-Time Payment Refund Schedule


Proportion of Program CompletedTuition Refund PercentageTuition retained by UM
Less than 10%100%0%
10% up to but not including 20%80%20%
20% up to but not including 30%60%40%
30% up to but not including 40%40%60%
40% up to but not including 60%20%80%
more than 60%0%100%


Student Tuition Recovery Fund

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition. You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program.

Non-Discrimination Policy

The University of Mansford is committed to providing equal opportunities to all applicants. No discrimination shall occur in any University program or activity, including but not limited to activities related to the solicitation of students or employees on the basis of race, color, religion, religious beliefs, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veteran’s status, or any other classification that precludes a person from consideration as an individual. In any case where a student makes the University aware of a disability, an individual academic plan can be developed to assist the student with mitigating any difficulties they may have with the learning environment based on their disability.

Student Code of Conduct

Students are expected to behave professionally and respectfully at all times. Students are subject to dismissal for any inappropriate or unethical conduct or for any act of academic dishonesty. The University reserves the right to exercise student dismissal for reasons including but not limited to:
  • Disobedient or disrespectful behavior to other students and/or University faculty and staff.
  • Not completing coursework on their own unless otherwise directed by instructors.
  • Not properly citing all referenced works used to complete assignments.
  • Being untruthful or misrepresenting the truth while communicating with other students and/or University faculty and staff.
  • Not abiding by the University’s policies as identified in the University’s Academic Catalog, Enrollment Agreement, and/or website.
  • Attempted hacking of course material and systems.

A breach of the above-referenced actions may result in immediate dismissal or other disciplinary action determined appropriate. Should a student disagree with the University’s disciplinary action, the student may file a complaint in accordance with Student Complaint Policy.

Student Complaint Policy

University of Mansford strives to provide a fair and reasonable University governing system and is committed to ensuring all University stakeholders have access to information needed concerning University policies and procedures. NOTE: The Student Complaint Policy does not apply to grades; see the Grade Appeals section in the University’s Academic Catalog.

The University adheres to the following Student Complaint Policy:

If a student has a complaint regarding staff, faculty, services, or academic policy procedures, the student must first take responsibility to resolve the complaint by communicating with the party with whom they have a complaint. If the matter is resolved at this level (level 1), the matter is considered an informal complaint and the University will not keep a record of the matter.

If the matter is not resolved at level 1, the student may bring the matter to the attention of the Chief Student Services Officer (CSSO) via email. The CSSO will engage in a fact gathering procedure with both parties, review the matter, and act as a mediator between the parties involved (level 2). The CSSO reserves the right to involve the Chief Academic Officer and/or the Chief Operating Officer, as deemed appropriate.

For academic matters, the Chief Academic Officer may suggest the resolution. If this action resolves the complaint, the resolution and the original complaint are filed and the matter is closed.

For administrative matters, the Chief Operating Officer may suggest a resolution.

If this action resolves the complaint, the resolution and the original complaint are filed and the matter is closed.

If the matter is not resolved at level 2, a conference will be set up between the parties involved and the Steering Council. The Steering Council will attempt to find a solution acceptable to all parties. Should a resolution still not be achieved, the Steering Council will make the final decision on behalf of University of Mansford and will inform all parties.

A student or any member of the public may file a complaint with the Bureau for Private Postsecondary Education (BPPE) by calling (888) 370-7589 or (916) 431-6959 or by completing a complaint form available on the Bureau’s web site,

Incidental Fees

  • International Courier   fee         $100
  • Replacement Diploma fee        $100
  • Replacement Transcript fee     $100

NOTE: All fees are subject to change from time-to-time, without notice.


Technology Requirements

To participate in the University’s online education programs, students need:

    • A computer with an up-to-date operating system.
    • Up-to-date web browser.
    • Microsoft Office Suite.
    • Access to Zoom or an online conferencing tool.
    • High speed internet access, preferably an Ethernet cable since wireless connections can be unstable or spotty.
    • Webcam; some programs may require USB plug-and-play camera, not the laptop camera.

Transfer Credit Policies and Disclosures

The transferability of credits awarded by the University of Mansford is at the discretion of the institution being petitioned by the student(s). Acceptance of the degree or diploma earned at the University of Mansford is at the discretion of the institution being petitioned by the student(s). If the University of Mansford’s degree or diploma is not accepted by the institution being petitioned by student(s), the student(s) may be required to complete additional coursework which may repeat previously completed coursework. It is the responsibility of prospective students and enrolled students to ascertain the transferability of coursework completed at the University of Mansford.

The University of Mansford has not entered into an articulation or transfer agreement with any other institution and does not award credit for satisfactory completion of CLEP or other comparable challenge or achievement examinations, credit for experiential learning, or credit for academic credit earned in prior programs.


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