University Policies

UM Policies_06.2022
Confidentiality and Privacy Policy

It is the University’s intent to carefully follow the rules applicable under the Family Education Rights and Privacy Act. It is UM’s intent to protect the privacy of student financial, academic and other school records. The University will not release such information to any individual without having first received the student’s written request to do so, or unless otherwise required by law.

Cancel or Withdraw & Refund Policy

Continuing Education Courses 

Students have the right to cancel and obtain a refund of all monies paid before gaining immediate access to course contents.

The University defines ‘immediate access’ as:

  • For E-Learning Activities — when logging into their Moodle account.
  • For Zoom Virtual Structured Activities — when the Zoom session begins.

The refund is made within 30 days of the cancellation to the original payment method the student used to pay the tuition.

The University reserves the right to cancel a course and students will be notified immediately by email. All monies paid by registered students in the canceled course will be refunded within 30 days of the cancellation. The refund will be to the original payment method the student used to pay the tuition.

If the University alters a course, registered students will be immediately notified by email. The email will be sent to the email address used by students during the registration process.

If the course is altered, registered students will be given the opportunity to proceed with course enrollment OR withdraw and request a full refund. If the student decides to withdraw from the altered course, the student is required to notify the University in writing. All monies paid by registered students in the canceled course will be refunded within 30 days of the cancellation. The refund will be to the original payment method the student used to pay the tuition.

Refund Schedule

E-Learning Activity

Example: A student registers for an E-Learning Activity on January 3, 2023. The student is eligible to receive a refund of all fees paid if the student cancels before logging into their Moodle account.

Tuition $100   

E-Learning Activities

Percentage of tuition to be refunded

Percentage of tuition not refunded

Refund Amount

Before logging into Moodle account

100%

0%

$100

After logging into Moodle account

0%

100%

$0

Zoom Virtual Structured Activities

Example: A student registers for a Zoom Virtual Structured Activity on January 3, 2023. The student is eligible to obtain a refund of all fees paid prior to the start of the Zoom session —

10 am on January 5, 2023.

Tuition $100   

Zoom Virtual Structured Activity

Percentage of tuition to be refunded

Percentage of tuition not refunded

Refund Amount

Before to the start of the Zoom session —

10 am January 5, 2023

100%

0%

$100

After the start of the Zoom session — 10 am January 5, 2023

0%

100%

$0

Student Tuition Recovery Fund

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition. You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program.

Non-Discrimination Policy

The University of Mansford is committed to providing equal opportunities to all applicants. No discrimination shall occur in any University program or activity, including but not limited to activities related to the solicitation of students or employees on the basis of race, color, religion, religious beliefs, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veteran’s status, or any other classification that precludes a person from consideration as an individual. In any case where a student makes the University aware of a disability, an individual academic plan can be developed to assist the student with mitigating any difficulties they may have with the learning environment based on their disability.

Student Code of Conduct

Students are expected to behave professionally and respectfully at all times. Students are subject to dismissal for any inappropriate or unethical conduct or for any act of academic dishonesty. The University reserves the right to exercise student dismissal for reasons including but not limited to:
  • Disobedient or disrespectful behavior to other students and/or University faculty and staff.
  • Not completing coursework on their own unless otherwise directed by instructors.
  • Not properly citing all referenced works used to complete assignments.
  • Being untruthful or misrepresenting the truth while communicating with other students and/or University faculty and staff.
  • Not abiding by the University’s policies as identified in the University’s Academic Catalog, Enrollment Agreement, and/or website.
  • Attempted hacking of course material and systems.

A breach of the above-referenced actions may result in immediate dismissal or other disciplinary action determined appropriate. Should a student disagree with the University’s disciplinary action, the student may file a complaint in accordance with Student Complaint Policy.

Student Complaint Policy

For complaints regarding the University’s administrative team, staff, faculty, presenters, and/or services, the student should address the complaint directly to the concerned party immediately. At this point, the matter is considered an informal complaint. If resolved at this point, the University will not keep a record of the complaint.

 

If the issue is unresolved, the student should email the Chief Student Services Officer (CSSO) at  phuong@umansford.org within five (5) business days after the initial complaint. After receiving the complaint, the CSSO will initiate the mediation process within seven (7) business days. The mediation process may include the Chief Academic Officer or Chief Operating Officer.

 

If mediation satisfactorily resolves the matter, the issue is documented and closed. If mediation does not satisfactorily resolve the matter, the issue is presented to the Board of Directors for resolution. All parties involved will receive written confirmation of the Board of Directors’ decision.

 

If the Board of Director’s resolution is not accepted by the student, the student has 10 business days to request a second review. The Board of Directors will conduct a second review within 15 business days of the student’s request. The Board of Directors’ decision after the second review is final. All parties involved will receive written confirmation and the matter will be documented and closed.

 

A student or any member of the public may file a complaint with the Bureau for Private Postsecondary Education (BPPE) by calling (888) 370-7589 or (916) 431-6959 or by completing a complaint form available on the Bureau’s web site, www.bppe.ca.gov.

Incidental Fees

  • International Courier   fee         $100
  • Replacement Diploma fee        $100
  • Replacement Transcript fee     $100

NOTE: All fees are subject to change from time-to-time, without notice.

Technology Requirements

To participate in the University’s online education programs, students need:

    • A computer with an up-to-date operating system.
    • Up-to-date web browser.
    • Microsoft Office Suite.
    • Access to Zoom or an online conferencing tool.
    • High speed internet access, preferably an Ethernet cable since wireless connections can be unstable or spotty.
    • Webcam; some programs may require USB plug-and-play camera, not the laptop camera.

Transfer Credit Policies and Disclosures

The transferability of credits awarded by the University of Mansford is at the discretion of the institution being petitioned by the student(s). Acceptance of the degree or diploma earned at the University of Mansford is at the discretion of the institution being petitioned by the student(s). If the University of Mansford’s degree or diploma is not accepted by the institution being petitioned by student(s), the student(s) may be required to complete additional coursework which may repeat previously completed coursework. It is the responsibility of prospective students and enrolled students to ascertain the transferability of coursework completed at the University of Mansford.

The University of Mansford has not entered into an articulation or transfer agreement with any other institution and does not award credit for satisfactory completion of CLEP or other comparable challenge or achievement examinations, credit for experiential learning, or credit for academic credit earned in prior programs.

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